Testimonials
Read what our customers have to say about their Emporium experience.
FAQ
We aim to deliver your Emporium products as quickly as possible at no additional cost to you. For more information, please refer to our Shipping & Handling page.
We want you to be satisfied with your Emporium purchase. If you change your mind about an item, you can return it within 30 days of receiving your order. Please note, a partial refund will be issued, deducting shipping costs and taxes from the original order.
Email us at info@emporium-direct.co.uk with your Name, Order Number, and reason for the refund request. To be eligible for a return, the item must be unused, in its original condition, with all tags and plastic stickers attached, and include the original packaging without postal labels. Customers are responsible for return shipping costs.
If your order is returned due to an incorrect address provided by you, we will reship it after you pay a shipping and handling fee. Refunds for returned orders will not include original shipping costs or priority processing. A 30% restocking fee will also apply.
No, items sold on clearance cannot be returned or refunded.
All Emporium products include a 90-day warranty and a 30-day money-back guarantee. You can also opt for a lifetime warranty for just $5.
For further information, email us at info@emporium-direct.co.uk.
Once your order has been dispatched, Emporium is not responsible for any losses or damages. It's the customer’s responsibility to follow the tracking information provided and contact the respective postal service for assistance.
Yes, Emporium is not responsible for any import duties, taxes, customs fees, brokerage fees, or other charges issued by your local government. These charges are the responsibility of the recipient.
No, shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.